We deliver our products Australia wide using Australia Post and local courier services. Shipping costs are charged at a flat rate of $9.00AUD (East Coast) and $10.00AUD (West Coast) with free shipping over $150AUD, exact shipping costs are calculated in the shopping cart and will be added to the order total before checkout. Orders are dispatched within 2 business days and shipping times are estimated at between 3-7 business days or longer depending on your location within Australia.
Milk & Masuki ship Australia wide, we also ship internationally with postage calculated at checkout depending on your country.
How do I know my order has been shipped? Once your order is confirmed by email it is processed by our dispatch department. The items are personally folded and packed safely in a satchel/box with your personal invoice. We will email you a shipping confirmation email containing what you ordered, delivery address as well as the tracking number and a link to the carrier's site.
How will my order be shipped? We understand the need to get your order to you as quickly and safely as possible. All our products are packaged safely and are shipped via Australia post. You will be provided with a tracking number via email once your order has been dispatched.
What happens if my item gets lost in the mail? The first thing to do is contact Australia post and quote your tracking number that was sent to you in your confirmation email. If your items are unable to be located by the carrier, we will lodge an inquiry from our end. Please contact us if you have any queries on this.
What happens if I receive an incorrect item? If you receive an incorrect item on your order, please contact us straight away and we will arrange for the correct item to be sent to you. We will also arrange or reimburse for return postage of the incorrect item.